Return Policy
To guarantee a fast and smooth RMA process, please be sure to note the following:
General information for all return types:
- All Return Authorizations must be sent to support@thepickletini.com
- Once the RMA has been approved, a RMA number will be sent to requester
- RMA paperwork must be included in shipment of all returned items
- All RMA’s will be processed, refunded and credited on Fridays each week
Damaged/ Defective / Wrong Shipment items:
- Customers have 10 days to inspect and call out any issues with defective, damaged or obviously ill-fitting goods
- Photos that clearly show any defects must be submitted along with your RA request
- Once your RMA has been approved you will receive a RMA sheet & postage to ship the defective merchandise back
- A full refund will be issued the following Friday after the goods are received
Courtesy Swaps:
- If the RMA is approved for a courtesy swap it is the stores responsibility to cover shipping cost to return the goods
- Once the goods have been received a credit will post to the requesters account the following Friday. (Credit may not be applied towards future orders)
If you have any questions, feel free to contact us (415) 218-7051
